Smooth Scroll
This will hide itself!
This will hide itself!
Role
Visual Design, Prototyping, Interaction Design, Critical Thinking
Platform
Website
Type
Case Study
Industry
Full-Services Agency
Date
February 2024
Truth be told, there are thousands of marketing agencies out there currently. But not many of them are able to involve their customers fully. I crafted our Integrated Client Success Platform at Nebula Nexus to truly spice things up! It’s packed with real-time analytics, nifty collaborative tools, and customisable alerts that put clients in the driver's seat of their digital strategies, making the whole process more engaging and fun.
I introduced Client Lifecycle Management at Nebula Nexus to go beyond typical project completion, offering ongoing support and strategic planning to build lasting, supportive partnerships with our clients.
I designed pages like "About Us," "Services," and "Contact Us" to ensure you can easily explore what we offer and get in touch anytime. It’s all set up to help my users :-)
Many digital agency websites fail to communicate effectively due to their complex designs and technical jargon. This creates a barrier for users without a tech background, leading to confusion, reduced engagement, and difficulty in accessing services. Customers also want to feel involved in their business success.
To address this, I have developed unique features at Nebula Nexus such as an Integrated Client Success Platform and Client Lifecycle Management. These will offer real-time analytics, collaborative tools, and ongoing support. By doing so, it ensures our clients are not just passive recipients but active participants in their digital strategies, fostering long-term partnerships and enhancing client satisfaction through continuous engagement and personalised support. You can't have one without the other.
Emily Thompson, 32, owns a London-based interior design business. She excels creatively but struggles with digital strategy complexities. She values clear communication and seeks a digital service that aligns with her business’s aesthetic and simplifies her digital engagement.
Marcus, 45, is getting on in his years but loves food and runs a gourmet food truck in Birmingham. He struggles with digital marketing and seeks user-friendly solutions that boost his online presence, allowing him to focus on his culinary passion and customer engagement.
How might we cater to their needs and wants?
